Type of Service Agreement
Our company offers a Type of Service Agreement to our customers to ensure that we meet their expectations and provide the highest level of service possible. We understand that our customers rely on our services, and we take this responsibility seriously. Our Type of Service Agreement outlines the specific metrics that we will deliver, such as response time and uptime, and sets clear expectations for both parties. We work closely with our customers to ensure that their needs are met, and we are committed to continuously improving our services to exceed their expectations. With our Type of Service Agreement, our customers can have peace of mind knowing that they are receiving the highest quality of service from our company.
Why choose us
Technical Support Service Agreement (TSSA)
Provide mechanic on Site or Support mechanic
from nearest Branch / Service Point, Support all
Preventive Maintenance, Trouble shoot repair
and Major repair, Preventive and predictive
maintenance planning, Monthly report.
Comprehesive Service Agreement (CSA)
Provide fixed cost / hours included (Part and Labor), Mechanic & Part available onsite, all Preventive maintenance, repair cost and major overhaul at certain period, Maintain unit available, Monthly report.
PM Service Agreement (PMSA)
Program of service agreement in which the mechanic visits customer site to perform periodic service works, inspections checks, makes reports, analyzes the causes and gives recomends before the failure.
How we work
The process of overhauling and reconditioning a forklift with PT Araki Solusi Indonesia involves several key steps to ensure the equipment is restored to its optimal working condition. Here is an overview of how PT Araki Solusi Indonesia typically works on overhauling and reconditioning forklifts:
- Assessment and Inspection
- Diagnosis and Evaluation
- Component Replacement
- Engine Overhaul
- Structural Repairs
- Paint and Refinishing
- Functional Testing
- Final Inspection and Quality Assurance
- Documentation and Handover
- Client Training and Support
Get answers and advice
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